WAXLOGIC Policies
At WAXLOGIC, we are committed to providing exceptional service, maintaining a professional environment, and ensuring the best experience for every guest. Please review our policies before your appointment.
Memberships & Packages:
Pre-paid packages and wax passes may be cancelled within 30 days of purchase. Any services already used will be charged at full price, and any remaining balance will be refunded accordingly. Packages remain valid for up to two years from the date of purchase and any remaining balance may be applied toward another waxing service. Packages are non-refundable and non-transferable. Membership passes must be used within the active service month and cannot be shared, transferred, banked, or rolled over.
Product Returns:
Products may be returned within 30 days of purchase when accompanied by the original receipt. To qualify for a refund, products must remain unopened, unused, and in their original packaging with all seals intact.
Touch-Up Guarantee:
We proudly offer a complimentary touch-up service within seven days of your original appointment should any adjustments be needed.
New Client Information:
New guests are encouraged to arrive at least five minutes before their appointment to complete any required paperwork. A valid Washington State ID is required to receive first-time client promotional offers.
Appointment Changes & Cancellations:
Appointments are reserved specifically for each guest. A valid credit card is required when booking. Appointment confirmations are sent by email and/or text message 24 hours before the scheduled visit. We kindly request at least two hours notice for appointment changes or cancellations. This allows us to accommodate other clients and maintain an efficient schedule.
No-Show Policy:
Clients who do not attend a scheduled appointment without notice will be charged 50% of the scheduled service value. If the appointment was booked using a package, the applicable service will be redeemed from the package balance.
Late Arrival Policy:
We understand that delays can happen. To respect all scheduled guests, WAXLOGIC maintains a seven-minute grace period. While we will do our best to accommodate late arrivals, service cannot be guaranteed if arrival exceeds this timeframe.
Respect Policy:
WAXLOGIC reserves the right to refuse service to anyone whose behavior compromises the comfort, safety, or well-being of our team members or guests.
The WAXLOGIC Promise
Luxury Service. Exceptional Results.
At WAXLOGIC, our mission is to provide premium waxing and skincare services in a modern, clean, and welcoming environment. Every guest can expect highly trained estheticians, professional care, exceptional cleanliness, and outstanding results. If a service does not meet our high standards, we encourage you to let us know. We are committed to making it right and ensuring every visit reflects the quality and experience that define the WAXLOGIC brand.